Refund policy

Refund & Returns Policy

Last Updated: 07/06/2026

Due to the nature of our handmade skincare products and hygiene considerations, we do not accept returns or exchanges for change of mind.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and photographs of the issue.

Where required under Australian Consumer Law, we will provide a replacement, repair, or refund.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.